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Bravo 344 . a place for the serious and not-so-serious discussion of all things Tour of Duty
 
 Erika
Posts: 647
Joined: 12 Jun 2006
Location: California, USA
Post subject: Chat Room Unofficial Help: Post Your Error Messages Here
Posted: Mon Oct 01, 2007 10:58:48
Hey all,
This thread is a place to post about chat room problems, error messages, and suggestions on a case-by-case basis. I think it's a good idea to gather here the separate posts that are out there on this subject, and put them in one place, so people can refer to these in the future.
Please remember that the chat room service is not in any way hosted by, owned by, or under the control or influence of Bravo344.com. The chat room is a separate service from the Bravo344 website and is run on different servers owned and managed by different people. I simply provide a link to them as a way of providing an option for visitors here (and elsewhere in the Tour of Duty online community) who want to chat with each other. Therefore, the best people to contact regarding connection issues with the chat room are the admins of the chat server.
Specific examples of that are in the re-posted posts below.
Everyone feel free to add with comments or questions as needed.
Erika
    
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admin
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Post subject: Error Message Says "Banned"
Posted: Mon Oct 01, 2007 11:03:43
Originally posted by Matt on 9/23/2007, 5:41 pm on HUM90.com's message board:
i tried to come chat with you guys but it appears im banned for some odd reason, see look below
Connecting...
Logging in...
-free.fr.eu.evolu.net- *** Looking up your hostname...
-free.fr.eu.evolu.net- *** Found your hostname (cached)
-free.fr.eu.evolu.net- *** Checking ident...
-free.fr.eu.evolu.net- *** No ident response; username prefixed with ~
-free.fr.eu.evolu.net- *** You are banned from Evolu.NET ([Kai-Kai] Attaques de clones repetees. Host plus tolere sur notre reseau.) Email abuse@evolu.net for more information.
Error : Closing Link: Matthew[c-68-59-232-244.hsd1.tn.comcast.net] (User has been banned from Evolu.NET ([Kai-Kai] Attaques de clones repetees. Host plus tolere sur notre reseau.))
Disconnected from webchat.evolu.net
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Post subject: Re: Error Message Says "Banned"
Posted: Mon Oct 01, 2007 11:11:25
Originally posted by Erika on 10/1/2007, 12:35 am, in reply to "Re: tried to chat" on HUM90.com message board, re-posted with minor edits
Hi Matt,
Since I only run the Bravo site and not the separate IRC network of servers that is used for the chat service, I cannot help with bans on the IRC servers, because they are not under my control.
The people to talk to (if you want to do so) are the admins of the IRC network that the chat room was using when you got banned. In this case (from looking at the error message you had provided), it is the admins at Evolu.net. Fortunately, the error message contains a
contact address:
: Connecting...
: Logging in...
: -free.fr.eu.evolu.net- *** Looking up your
: hostname...
: -free.fr.eu.evolu.net- *** Found your
: hostname (cached)
: -free.fr.eu.evolu.net- *** Checking ident...
: -free.fr.eu.evolu.net- *** No ident
: response; username prefixed with ~
: -free.fr.eu.evolu.net- *** You are banned
: from Evolu.NET ([Kai-Kai] Attaques de clones
: repetees. Host plus tolere sur notre
: reseau.)
: Email abuse@evolu.net for more
: information.
: Error : Closing Link:
: Matthew[c-68-59-232-244.hsd1.tn.comcast.net]
: (User has been banned from Evolu.NET
: ([Kai-Kai] Attaques de clones repetees. Host
: plus tolere sur notre reseau.))
: Disconnected from webchat.evolu.net
It was hiding in all that mumbo-jumbo—and French ("Attack of the Clones?" LOL)—but I took a second look and spotted it for ya.
Good luck,
Erika
Last edited by admin on Mon Oct 01, 2007 11:21:27; edited 1 time in total
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admin
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Posts: 286
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Location: U.S.A.
admin
Site Admin
Posts: 286
Joined: 11 Jun 2006
Location: U.S.A.
Post subject: Re: Error Message Says "Banned"
Posted: Mon Oct 01, 2007 11:21:04
Originally posted by Erika on 10/1/2007, 1:07 pm, in reply to "Re: tried to chat" on HUM90.com message board
Pepper:
tx.comcast.net is your network connection, since that is the Internet service provider Comcast in Texas.
Matt's (tn.comcast.net) is Comcast in Tennessee.
For chats to work, two things need to "get along":
1) your connection (tx.comcast.net), and
2) the chat's (Internet Relay Chat, or IRC's) network
So it is the admins at the IRC network that you need to contact.
Since you got the exact same message as Matt, the IRC network you need to contact is Evolu.net. Their contact info is highlighted in the error message below.
Matt & Pepper:
In the error message Matt had provided below, I've inserted comments in bold and highlighted parts of the error message in blue, in order to help "translate" it.
: Connecting...
: Logging in...
this is the IRC server network →
:
-free.fr.eu.evolu.net-
*** Looking up your
: hostname...
: -free.fr.eu.evolu.net- *** Found your
: hostname (cached)
: -free.fr.eu.evolu.net- *** Checking ident...
this is what went pear-shaped →
: -free.fr.eu.evolu.net- ***
No ident
: response; username prefixed with ~
this was the consequence →
: -free.fr.eu.evolu.net- ***
You are banned
: from Evolu.NET
← Note: Chatter got banned from Evolu.net, NOT Bravo344.com :-)
: ([Kai-Kai] Attaques de clones
: repetees. Host plus tolere sur notre
: reseau.)
: -free.fr.eu.evolu.net- *** You are banned
: from Evolu.NET ([Kai-Kai] Attaques de clones
: repetees. Host plus tolere sur notre
: reseau.)
this is the contact info for the IRC network admins →
: Email
abuse@evolu.net
for more
: information.
: Error : Closing Link:
this is the user's username, IP address, Internet connection →
:
Matthew[c-68-59-232-244.hsd1.tn.comcast.net]
: (User has been banned from Evolu.NET
: ([Kai-Kai] Attaques de clones repetees. Host
: plus tolere sur notre reseau.))
: Disconnected from webchat.evolu.net
I checked an IRC forum for your particular error message:
"No ident response; username prefixed with ~"
And read that this is usually because "somebody with either the same ID or the same IP logged on with more than 5 clients at the same time." Which probably explains that bit in the error message that says, "Attaques de clones repetees. Host plus tolere sur notre reseau."
Which according to Google's French-to-English translation service roughly translates to: "Attacks of clones repeated. Host more tolerates on our network."
Again, I would contact the admins at Evolu.net and see what they say. Hopefully between them and maybe your Internet service provider, Comcast, you guys can get it worked out.
Erika
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Location: U.S.A.
admin
Site Admin
Posts: 286
Joined: 11 Jun 2006
Location: U.S.A.
admin
Site Admin
Posts: 286
Joined: 11 Jun 2006
Location: U.S.A.
Post subject: Re: Error Message Says "Unable to connect:null"
Posted: Mon Oct 01, 2007 11:42:51
Originally posted by lindy on 9/30/2007, 9:02 pm, in reply to "Re: Chat" on HUM90.com message board
Thanks Sheila, but I dont think its anything Erika can actually fix herself.
Its not a problem with Bravo itself.
The errors I got are:
Unable to connect : cannot access
Unable to connect : java.security.AccessControlException : access denied
java.net.ConnectException : Connection refused
"Unable to connect:null"
And there are explanations on the chat room page as to why these occur and suggestions on how to fix them.
One of the things it suggested I do is delete my temp files and cookies and try logging back in So I did that, and VOILA.
Its now working again.
A little late to chat with anyone. As everyones left the building LOL.
But its all good now. Im happy again.
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Post subject: Error Message Says: "Unable to connect:null"
Posted: Mon Oct 01, 2007 11:48:08
Originally posted by Erika on 9/30/2007, 9:54 pm, in reply to "Re: Chat" on HUM90.com message board, re-posted with minor edits
Hi all,
I checked it out when I got Sheila's email (6PM PDT) and was able to get in. One thing to keep in mind is that the chat room that Bravo uses is actually not part of the Bravo site, but simply another server that is out there on the Web. The chat server is not under the control of Bravo344.com at all, but rather, is a separate and independent server (an Internet Relay Server--IRC), that treats me like it does anyone else. So if I and others can get in, that means it's working on the IRC server's (the chat room server's) end.
I also saw Claudia in there. (Hi Claudia!)
If you are not able to get in, often it's because your computer's IP address was temporarily banned because the IRC server deems it to be a source of spam. (More info in the troubleshooting thread I mentioned before: http://bravo344.com/forum/viewtopic.php?t=429#1933)
But since the IRC server is separate from the Bravo344 server and is not run by me, there's no way for me to find out exactly what is happening with each log in attempt.
All that we can say for sure is that the IRC server did not allow connections from Lindy and Pepper's IP addresses today, and Matt's last week. Maybe there's a virus or bug going around on Microsoft Windows operating systems, which have been known to be susceptible to viruses and spam.
I would suggest running virus checks. Or try getting in from a different computer from a different location (internet cafe? Friend's house?) to troubleshoot. But the fact that others were able to get in means that the IRC server is working.
Ah, technology, isn't it great? LOL The thing is, there's a software trade-off between security & stability vs. functionality & accessibility. (More secure/stable = more restrictive against potential spambots/botnets = more potential access issues.) If the chat room that Bravo uses is proving to be too restrictive for people's preferences, then maybe try switching to Deb's or Craig's chat rooms again, because different servers handle the security & stability vs. functionality & accessibility trade-off differently. Or maybe try instant messaging services like AIM or Skype, which deal with the security vs. accessibility issue in a totally different way (invite-only instead of public chat rooms).
Cheers,
Erika
p.s. - Funny you mentioned power, Cjay. Yes, I just run the Bravo site out of a closet in my home, so no way could a chat service be hosted on the Bravo server. LOL I just outsource it to a worldwide relay server based in France. (Hence the occasional French greetings when you first enter the chat room). :-)
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admin
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Posts: 286
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Location: U.S.A.
Post subject: Getting Disconnected While in the Chat Room?
Posted: Mon Oct 01, 2007 11:55:03
Originally posted by Erika on 10/1/2007, 1:21 pm, in reply to "Re: Chat" on HUM90.com message board, re-posted with new link
If you could provide the exact error message, I could see if I can give some advice. But it's the people who run the chat server (not Bravo344) who would know what's going on between their network and your computer. When you log into the chat room, the chat window mentions what network is being used as the chat (IRC) server, and from there (such as in an error message) you may find the contact info for the IRC server admins.
See my recent post to Matt and Pepper here for details and an example:
http://bravo344.com/forum/viewtopic.php?p=1995#1995
Cheers,
Erika
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admin
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Posts: 286
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Location: U.S.A.
Post subject: IE, Firefox, more clarification on chat issues
Posted: Sun Oct 07, 2007 11:37:07
Originally posted by Erika on 10/5/2007, 2:15 am, in reply to "Re: IE and XP?" on HUM90.com message board
I don't think you're out in left field, either, Ernie. There's probably people thinking, "What's the deal with IE vs. Firefox?" or IE users wondering if they have to use Firefox in order to use the IRC chat system.
It should NOT matter what browser (e.g., IE, Firefox, Safari, Netscape) nor what operating system (e.g., Microsoft Windows NT/XP/Vista, Apple Mac OS X, Linux) you use; as long as you keep your computer system clean, up-to-date, and trustworthy, you won't have a problem.
That said, Microsoft has been known to have security issues (see http://en.wikipedia.org/wiki/Microsoft_Windows#Security and below), and in
that
sense, maybe that could make your computer more prone to be insecure or somehow bad. LOL But if you keep your computer system clean, up-to-date, and trustworthy (e.g., by running security updates, software updates, etc.), you should have no problem connecting to the chat, no matter what browser or operating system you use.
Ernie wrote: "...it really hacks me off when the competition of these companies end up causing all kinds of problems for the customer."
I can see how you might get that feeling, but there isn't really a competition between Microsoft's Internet Explorer and Mozilla's Firefox, because the Mozilla Foundation is a non-profit organization. It exists to support open source projects (software that's available to the general public with relaxed or non-existent intellectual property restrictions), instead of creating proprietary software. Its subsidiary, the Mozilla Corporation, reinvests all profits back into the projects of the Mozilla Foundation, such as the free web browser Firefox.
Also, Firefox is multi-platform, meaning it is supported for ALL the common operating systems: Microsoft Windows, Mac OS X, and Linux. (The same cannot be said for IE, which is proprietary and not actively supported for any other operating system besides Microsoft's own Windows.) Firefox does not disrupt the performance of Microsoft products (e.g., you can have both Microsoft's IE and Mozilla's Firefox running on Microsoft Windows). So if IE is not working, it's not because of Firefox or a fault of the IRC chat server (more on that later)—it's just because IE is not working. (Deep, huh? LOL)
Firefox is designed to work on basically whatever system people want to use (Windows, Mac OS X, Linux). Plus it's free. And it's a more secure, stable product. This is not just my personal opinion. LOL It's documented:
Security of Internet Explorer:
http://en.wikipedia.org/wiki/Criticisms_of_Internet_Explorer
Security of Firefox:
http://en.wikipedia.org/wiki/Mozilla_Firefox#Security
Comparison of vulnerabilities in web browsers:
http://en.wikipedia.org/wiki/Comparison_of_web_browsers#Vulnerabilities
So it's not a competition thing between Microsoft IE vs. the IRC chat service and Firefox. IRC is an Internet standard, and Firefox complies with Internet standards, whereas Microsoft products are known to be out of compliance with standards.
And that's my take on the IE/Firefox question. LOL
Claudia wrote: "I really can't remember the error message, but I will pay more attention next time and I'll send it to you. THANK YOU ERIKA!!!"
LOL You're welcome, Claudia, just please remember that I can't actually fix your problem, since this is between the IRC chat server and your computer, and I'm not in charge of either of those things.
Just to clarify, guys... As far as chats go, Bravo344 just refers people over to an IRC chat system; the "join the chat" button takes you out of the Bravo344 site and onto the IRC network, which hosts the chat on a network of servers, which are run by other people.
So going to me with connection problems is like asking me what happened in a conversation between two people when a) I'm not one of the two people, and b) I wasn't there. LOL Sending me a copy of the error message is like sending me a transcript of the conversation, and from there I
might
be able to guess what
may
have happened, but I'm not the one to fix anything, because I don't know how your computers are set up, the state of your caches, how up-to-date your systems are, etc. And I don't know how the IRC network is set up, what security protocols are in place, etc. And frankly it's not my business to know. LOL All I do regarding the chat room is refer people to an outside service that handles chats. But I can't be responsible for the experience between your computer and other people's computers (IRC network).
IRC is a widely used chat system, has been around a long time, and has well-established protocols for security and stability. So if you have connection problems, it's highly likely because your computer system is in some way not clean, up-to-date, secure or trustworthy. For example, IRC programs scan for viruses or other vulnerabilities in computers ("clients") that are connecting to the IRC. If client software (your computer software) is outdated and insecure, the IRC network will block you in order to protect other network users from vulnerabilities. If you are operating on or via open proxies, or running an insecure web server, the IRC network will disconnect you. These are some examples of why IRC sometimes blocks or disconnects someone in order to maintain a secure and stable environment for everyone else.
If there was a problem with the Bravo344 site, I would definitely check into it, but connection issues with the chat room is not a problem with Bravo344—it's an issue between your computer and the IRC network, it's highly likely to be a problem on your end rather than the IRC's end, and it's not something I can be expected to look into or sort out because, honestly, I can't be providing tech support for people's computers. LOL Which I don't think anybody is asking, I'm just puttin' it out there. Don't want the "guru" thing to get out of hand. LOL!
Anyway, bottom line, if you keep your computer systems clean, secure, and up-to-date, you should have no problem. :)
Cheers,
Erika
edited on Oct 9 - minor formatting fixes for easier reading
Last edited by admin on Tue Oct 09, 2007 12:00:28; edited 1 time in total
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Post subject: Re: IE, Firefox, more clarification on chat issues
Posted: Sun Oct 07, 2007 11:38:35
Originally posted by Ernie on 10/5/2007, 10:34 am, in reply to "IE, Firefox, more clarification on chat issues" on HUM90.com message board
Do I know my pretty guru or what? Thanks Erika! I understand all that you have said here.
Microsoft (in my opinion) is in competition with everything that is not Microsoft! If Microsoft is getting paid, then they are not competitors. Gates has instilled a cut throat policy from the get-go. Non-MS companies (i.e. Norton's) have been in so many battles with the giant that they have adopted the cut throat policy as well. And those who have not, sell out to MS. The Vice President (tic) may have invented the internet, but MS dominates and rules it. Yet they hurt themselves in many ways. My Firefox will take all day to download all the ads and nuances a page has but IE will time out in short order and not load at least 80% of the ads and whatnots. That is on dial up. So Firefox is better for the ads than IE in reality. I have to admit that I just simply don't like big bullies. Ernie...
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Post subject: Re: IE, Firefox, more clarification on chat issues
Posted: Sun Oct 07, 2007 11:39:47
Originally posted by lindy on 10/5/2007, 7:30 pm, in reply to "Re: IE, Firefox, more clarification on chat issues" on HUM90.com message board
Thanks for that wonderful explanation Erika.
Okay.Well... Ive got my antivirus working so my comp is safe atm from virus's/spam.
I regularly update
Im deleting temp internet files and cookies daily
Thus no need to download firefox? LOL
OKAY.
Looking forward to a problem free log in on Monday morning.
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admin
Site Admin
Posts: 286
Joined: 11 Jun 2006
Location: U.S.A.
admin
Site Admin
Posts: 286
Joined: 11 Jun 2006
Location: U.S.A.
admin
Site Admin
Posts: 286
Joined: 11 Jun 2006
Location: U.S.A.
Post subject: Re: IE, Firefox, more clarification on chat issues
Posted: Sun Oct 07, 2007 12:10:41
Originally posted by Erika on 10/7/2007, 3:07 pm, in reply to "Re: IE, Firefox, more clarification on chat issues" on HUM90.com message board
You're welcome, Ernie and Lindy. Good luck, Matt.
Lindy wrote:
Well... Ive got my antivirus working so my comp is safe atm from virus's/spam.
I regularly update
Im deleting temp internet files and cookies daily
Thus no need to download firefox? LOL
That's gonna have to be your call, Lindy. My advice is just general advice. :-)
If too many people can't connect to the IRC chat system for whatever reason, maybe try switching to Deb's or Craig's chat rooms or select an instant messaging service, because every chat system is set up differently.
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